Terms of Service
Governing Law: England and Wales • WebWMS Logistics Technologies Ltd
1. Agreement & Acceptance
By registering for a trial workspace, accessing the instant demo, or subscribing to any WebWMS commercial plan, you ("Customer", "You", or "Tenant") agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a business, you represent that you have the authority to bind that entity.
2. SaaS License & 30-Day Free Trial
WebWMS grants you a non-exclusive, non-transferable, revocable subscription license to access and use our cloud warehouse management platform, handheld scanner PWA, and vendor client portals according to your selected plan.
Free Trial Conditions: New customers receive a 30-day free trial without mandatory initial credit card requirements. At the end of the trial period, continuous access requires activation of a commercial plan (Starter Brand, 3PL Growth Pro, or 3PL Enterprise) or administrative extension.
3. Pricing, Billing & VAT
Commercial subscriptions are billed in advance on either a monthly or annual recurring cycle in British Pounds Sterling (GBP). All listed prices are exclusive of VAT where applicable.
- Zero Per-Device Licensing: You are never charged per handheld scanner or device node. Device connections within your quota are unlimited.
- Payment Methods: Subscription fees are payable via Stripe (major credit/debit cards) or UK BACS Bank Transfer.
- Cancellation: You may cancel your subscription at any time via your account portal or by notifying support. Access remains active until the end of your prepaid period.
4. Customer Data Ownership & Security
You retain full, exclusive ownership of all inventory catalogs, vendor records, purchase orders, customer addresses, and operational data uploaded to your WebWMS tenant database.
WebWMS maintains encrypted data stores, SSL in-transit encryption, daily automated database backups, and strict role-based access control separation across all multi-tenant workspaces.
5. Uptime & Limitation of Liability
WebWMS strives to maintain a 99.9% platform availability standard. We will not be liable for any indirect, incidental, or consequential damages resulting from third-party courier API outages (e.g. Royal Mail / DPD services) or merchant ecommerce platform webhook delays.
For enterprise SLA terms and dedicated cluster agreements, please contact legal@webwms.co.uk.